Ticket Hotline: +27 (0)31 328 8000

uShaka Ticketing

The small print

Terms & Conditions

1. uShaka Marine World Online Tickets Terms of Use
1.1 Acceptance of Terms of Use
uShaka Marine World owns and operates the website tickets.ushakamarineworld.co.za (the Site). By using the Site and uShaka Ticketing’s services, you agree to these Terms of Use, the uShaka Marine World Terms & Conditions (http://ushakamarineworld.co.za/disclaimer) and any additional terms, which are collectively referred to as the "Terms of Use".
IF YOU DO NOT AGREE TO THESE TERMS OF USE, IMMEDIATELY STOP USING THE SITE AND DO NOT PURCHASE ANY TICKETS OFFERED THROUGH THE SITE.
1.2 Your account
Your account on the Site must be created using a valid email address. You are responsible for updating and correcting information you have submitted to create or maintain your account. As part of your account settings, you have the option to opt-out of marketing communications from uShaka Marine World. You understand and agree that uShaka Marine World shall have no responsibility for any incident arising out of, or related to, your account settings. You must safeguard your password and supervise the use of your account.

2. uShaka Marine World Online Tickets
2.1 uShaka Marine World Ticketing sells tickets for the Park and events at the Park.
2.2 Subject to receipt of payment, Tickets will be delivered by way of an email together with confirmation of payment and invoice.
2.3 Refunds policy
The provision of services by uShaka Marine World is subject to availability. In cases of unavailability, uShaka Marine World will refund the client in full within 14 days. Cancellation of tickets by the client will be processed through the “Apply for a Refund Form” on the Site. If the tickets have been unused, uShaka Marine World will refund the client in full within 14 days.
2.4 Privacy Policy
uShaka Marine World shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
2.5 Payment options accepted
Payment may be made via Visa or MasterCard credit or debit cards. 
2.6 Credit card acquiring and security
Credit card transactions will be acquired for uShaka Marine World via PayGate (Pty) Ltd, who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the Site. Users may go to www.paygate.co.za to view their security certificate and security policy.
2.7 Customer details separate from card details
Customer details will be stored by uShaka Marine World separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
2.8 Merchant outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
2.9 Responsibility
uShaka Marine World takes responsibility for all aspects relating to the transaction including sale of tickets sold on this website, customer service and support, dispute resolution and delivery of tickets.
2.10 Country of domicile
This website is governed by the laws of South Africa and uShaka Marine World chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 1 King Shaka Avenue, Point, Durban, South Africa.
2.11 Variation
uShaka Marine World may, in its sole discretion, change this agreement or any part thereof at any time without notice.
2.12 Company information
This website is managed by The No Nonsense Group and owned by Durban Marine Theme Park Limited (SOC) Ltd based in South Africa with registration number 0001/020025/07. Payments will be made to “DMTP Online Booking”, a bank account of uShaka Marine World.
2.13 uShaka Marine World contact details
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Telephone: +27 (0)31 328 8000

3. uShaka Online Ticket Information
3.1 uShaka Wet 'n Wild, Animal Encounters and uShaka Kids World are closed on Mondays and Tuesdays during off peak seasons (view the website for Park operating times). Tickets cannot be redeemed for entry on days that the park is closed. Combo Tickets purchased and redeemed on days when Wet ‘n Wild is closed, can be redeemed for Sea World only.
3.2 Each Ticket barcode will allow one person entry into uShaka Marine World. Please bring valid proof of identification when redeeming the tickets.
3.3 Each Ticket will need to be presented at our ticketing office on the day of use.
3.4 Tickets cannot be redeemed for cash.
3.5 Tickets will have the validity clearly printed upon them i.e. Expiry date, unless "Valid for 30 days" from date of purchase.
3.6 Tickets will have an order number and barcodes of each valid entry clearly printed on it.
3.7 Duplicates of an uShaka Marine World ticket will not be accepted.
3.8 Right of Admission is reserved at uShaka Marine World.
3.9 Tickets are only available through the uShaka Ticketing website and all communication should be directed as such.
3.10 uShaka Marine World will not accept any altered tickets.
3.11 uShaka Marine World reserves the right to amend any promotion and it's details, and the terms and conditions as they see fit, at any time.
3.12 Offers may not be used in conjunction with any other offer at uShaka Marine World.
3.13 No liability is accepted for any loss or damages relating to the use of the uShaka Marine World Theme Park.
3.14 All Park or Event prices are subject to change without notice.
3.15 Food hampers, braais and cooler boxes are not allowed within the uShaka Marine World premises.
3.16 No pets allowed except service animals.