Ticket Hotline: +27 (0)31 328 8000 | ushakamarineworld.co.za

FAQ's

Frequently Asked Questions

FAQ's

Q: Can I buy multiple tickets?
A: Yes. You can buy as many tickets are you need. Simply increase the amount of tickets you wish to purchase in the quantity box. Each ticket is for one access only and each person entering the park/event must have their own ticket.

Q: How do I get my tickets?
A: Your online tickets will be e-mailed to you. Each ticket will have a unique bar-code. Each ticket will be scanned for a single entrance to the park or event. The bar-code prevents duplicate entry. 

Q: Is the ticket safe & secure?
A: Yes. Each ticket contains a unique individual bar-code that will be validated at the park/event. Should you lose your ticket or think that someone has made a copy, please contact us on +27 (0)31 328 8000 or email us: This email address is being protected from spambots. You need JavaScript enabled to view it.

Q: Are my debit/credit card details safe?
A: Yes. The site is protected by 3D secure. 3D secure is a service facilitated by VISA and Mastercard that allows you to transact online securely when you use your debit/credit cards.

Q: What forms of payment can I use?
A: Debit/credit card is accepted as payment.

Q: Are there restrictions on when I can use my ticket/s
A: Yes. Please ensure you view the specific terms & conditions applicable to each ticket.

Q: The website won't accept my payment?
A: Please double check you have filled in all the mandatory boxes and check that your payment method/option is applicable with uShaka's payment options. If your payment still won't go through, please call us on +27 (0)31 328 8000 or e-mail us: This email address is being protected from spambots. You need JavaScript enabled to view it.

Q: I'm not sure if my order went through?
A: You should receive an e-mail with your confirmation details. If not, please call us on +27 (0)31 328 8000 or e-mail us: This email address is being protected from spambots. You need JavaScript enabled to view it.

Q: I bought the wrong ticket, can I change it?
A: A ticket cannot be changed once it has been bought. To cancel your order, complete the "How to apply for a refund" online form. As this may take a few days, you can purchase your correct ticket in the meantime while your refund is being processed.

Q: Do I personally have to use my ticket?
A: No. Your ticket can be redeemed by a family member or friend. 

Q: Can I cancel my recent purchase?
A: Yes. Simply complete the "How to apply for a refund" online form.

Q: Will I be able to get a refund?
A: To apply for a refund, complete the "How to apply for a refund" online form. When uShaka Ticketing issues you a refund for a ticket, it will issue a refund of the ticket's face value paid. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. uShaka Marine World will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.

Q: Why haven't I received an e-mail containing my order confirmation?
A: Notice to customers using e-mail filtering "SPAM" software: 
Important account information communicated through e-mail may be affected by any e-mail filtering "SPAM" software you have installed on your computer. We use your e-mail address to confirm your registration, online order status or payment confirmation, notify you about event changes or cancellations, respond to inquiries and to keep you updated about news and information relevant to you. To ensure that you receive important e-mails from uShaka Ticketing, do one of the following: 
Add the "ushaka.co.za" domain to your e-mail "safe list". If your settings do not allow you to add e-mail addresses to a "safe list," use the Help section or contact your e-mail/Internet provider's Customer Support to research your configuration options. Disable your e-mail filtering "SPAM" software.